Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I find the right size for my lingerie?
We offer a comprehensive Fit Guide on each product page. If you are between sizes or need personalized assistance, our boutique experts are available via Live Chat to help you find the perfect fit.
What is your shipping policy for international orders?
We ship worldwide using premium couriers. Delivery times vary by region, typically ranging from 3-7 business days. Please note that international orders may be subject to local import duties and taxes.
How will my order be packaged?
Discretion and elegance are our priorities. All orders arrive in sophisticated, unbranded outer packaging, while the interior features our signature luxury gift boxing.
What is your return and exchange policy?
We accept returns on most items within 14 days of receipt, provided they are in original condition with all tags and hygiene seals intact. For hygiene reasons, certain intimate items cannot be returned.
How should I care for my silk and lace garments?
To preserve the delicate nature of our fabrics, we recommend hand washing in cool water with a gentle silk detergent. Always air dry flat and avoid direct heat or tumble drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through Klarna in select regions.